Refund, Return and Cancellation Policy

Cancellations

• You can cancel an order free of charge any time before it is dispatched. Email sales@simmangtech.com or call +91 9740345900 with your order number.
• Once an order has been dispatched it can no longer be cancelled; you can refuse the delivery or return it under the returns section below.
• We may cancel an order if a product is out of stock, the price shown was clearly wrong, or we cannot deliver to your address. If we cancel, any amount you paid is refunded in full.
• Refunds for cancelled prepaid orders are started within 2 business days of the cancellation.

Returns

We accept returns of products within 7 days of delivery. Open your order (from your account or the link in your order email) and choose "Return this order".

• Items must be unused, in their original packaging, and in the same condition as received.
• To complete your return, we require a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be sent to you within 10–15 business days.
• A partial refund may be issued at our discretion for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Refunds will be issued through a method communicated to you at the time of approval.

Damaged, defective or wrong items

If your product arrives damaged, is defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will arrange a free pickup and send a replacement or a full refund, including any delivery charges you paid. The return shipping costs in the section below do not apply in these cases.

How refunds are paid

• Orders paid online are refunded to the original payment method (card, UPI, net banking or wallet) through Razorpay. Once we start a refund, banks usually credit it within 5–7 business days.
• Cash on delivery orders are refunded by bank transfer or UPI to an account you share with us.

Exchanges

To initiate a return or exchange, please contact our customer support at sales@simmangtech.com, or use "Return this order" on your order page at www.simmangtech.com. Our team will guide you through the process and, where we arrange it, book a courier to collect the item from you.

Shipping returns

For returns other than damaged, defective or wrong items, you are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Force majeure / exceptional circumstances

We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.

Governing law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Bangalore jurisdiction, Karnataka.

Grievance Officer

In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Dhruvajit Mosahary
Grievance Officer, Simmang Tech
Complex No 131, 1st Floor, 4th Cross Road, 5th Cross, OMBR Layout, Dodda Banaswadi, Bengaluru, Karnataka 560043
Email: sales@simmangtech.com, phone: +91 9740345900

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.